Privacy policy
Privacy Policy
Last updated: 18 August 2026
1. Who we are
This Privacy Policy applies to The Trustee for ADARSH UNIT TRUST (ABN 76 177 275 729), trading as Adarsh Australia, referred to in this Policy as "Adarsh Australia", "we", "us" or "our".
Adarsh Australia operates a number of businesses, brands, divisions, trading names, websites and online services.
These include, but are not limited to:
a) Adarsh Australia
b) Afaridan Plastics
c) Idea to Life and IdeatoLife.com
d) Adarsh Fibre
e) PG Watson and PG Watson's Engineering
f) PG Watsons' CNC Machining Perth
g) 3D Printers Perth
h) Adarsh Medical
i) Swarf Bins
j) Vacuum Table
k) Cobweb Winder
This Policy also applies to other brands, business names, divisions, websites and services that we operate from time to time where they link to or refer to this Policy.
Our websites include, but are not limited to:
a) adarsh.com.au
b) afaridan.com.au
c) ideatolife.com.au
d) adarshfibre.com.au
e) cncmachiningperth.com.au
f) pgwatson.com.au
g) 3dprintersperth.com.au
h) adarshmedical.com.au
i) swarfbins.com.au
j) vacuumtable.com.au
k) cobwebwinder.com
We operate from locations in Malaga, Western Australia, including:
6 Crocker Drive, Malaga WA 6090
395 Victoria Road, Malaga WA 6090
This Privacy Policy explains how we collect, hold, use, disclose and protect personal information.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, referred to as the APPs, where they apply to us.
At times, we may provide a more specific privacy notice, such as on a form or when you use a particular service. Any specific notice should be read together with this Policy.
Certain acts and practices directly related to a current or former employment relationship and an employee record held by us may be exempt from the APPs under the employee records exemption in the Privacy Act. This exemption is limited and does not generally apply to job applicants who do not become employees, contractors or volunteers.
2. What is personal information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
The types of personal information we collect depend on how you interact with us.
This may include:
a) your name
b) email address
c) telephone number
d) postal, billing or delivery address
e) your employer, organisation, job title or business details
f) information you provide when requesting a quote
g) information contained in enquiries or correspondence with us
h) order and purchase information
i) billing and transaction information
j) customer service and technical support records
k) marketing preferences
l) information about your interactions with our emails or marketing
m) IP address
n) browser and device information
o) approximate location information
p) information about how you use our websites
q) information collected through cookies and similar technologies
r) information provided in job, contractor or work experience applications, such as employment history, qualifications, licences and referee details.
Because we are involved in manufacturing, engineering, design and related services, you may also provide us with drawings, CAD files, photographs, specifications, technical documents, samples or other project information.
Those materials are not necessarily personal information, but they may contain personal information depending on their contents.
If you communicate with us through a chatbot, automated enquiry service or similar system, we may also collect the information you enter into that service.
3. How we collect and hold personal information
We usually collect personal information directly from you.
For example, we may collect information when you:
a) contact us by phone, email or through one of our websites
b) complete an enquiry, contact or quote request form
c) ask us to quote on a project
d) provide drawings, specifications or other project information
e) place an order
f) create an online account
g) subscribe to emails or other communications
h) communicate with our staff
i) request customer service or technical support
j) apply for a position, contract role or work experience
k) visit one of our premises
l) interact with one of our websites, advertisements or online services.
We may also collect personal information from third parties where appropriate.
These may include our suppliers, distributors, delivery providers, business partners, referees, related brands, ecommerce platforms, payment providers, publicly available sources and service providers.
If you provide us with personal information about another person, including personal information contained in drawings, files, specifications or other project materials, you are responsible for making sure you are authorised or otherwise permitted by law to provide it. Where appropriate, you should also let that person know that we may handle their information under this Policy.
Our websites may automatically collect certain technical information through cookies, analytics tools, server logs, pixels, tags and similar technologies.
We may hold personal information in email accounts, customer and supplier records, ecommerce systems, customer relationship management systems, business management systems, cloud services, local computer systems and paper records.
Because our brands and divisions are operated by the same legal entity, information may be held and used across our business where reasonably necessary for the purposes described in this Policy.
Where it is lawful and practical, you may interact with us anonymously or using a pseudonym. In many situations, however, we will need to know who you are so that we can provide a quote, fulfil an order, provide a service, deliver goods, manage a project or properly respond to your enquiry.
4. Why we collect and use personal information
We collect and use personal information where it is reasonably necessary for our business activities.
This may include using information to:
a) respond to enquiries
b) prepare quotes
c) communicate with customers, suppliers and other contacts
d) provide products and services
e) manage manufacturing, engineering, design and other projects
f) process and fulfil orders
g) process or arrange payments
h) organise freight and delivery
i) provide customer service and technical support
j) manage warranties, returns and other after-sales matters
k) maintain customer and supplier records
l) manage recruitment, contractor and work experience applications
m) carry out workplace administration where the APPs apply
n) manage our websites and online services
o) improve our products, services and business processes
p) understand how our websites are being used
q) analyse the performance of our marketing
r) protect our websites, systems, staff and customers
s) detect spam, fraud, security issues or misuse
t) establish, exercise or defend legal claims
u) maintain business, accounting and taxation records
v) comply with legal and regulatory requirements.
Like many businesses, we use software and technology to help our staff work efficiently. This may include cloud software, customer relationship management systems, workflow tools, artificial intelligence enabled software, large language models, or LLMs, chatbots, transcription tools, summarisation tools, data analysis tools and other forms of automation.
We may use these technologies to assist with tasks such as drafting or reviewing communications, summarising information, organising information, answering or routing enquiries, assisting with customer service, analysing information, preparing internal documents, creating content, scheduling follow-ups, updating business systems and carrying out routine administrative work.
Where personal information is involved, these tools may process that information as part of the task being carried out. We take reasonable steps to limit the personal information used to what is appropriate for the task and to use systems and settings that are suitable for the information involved.
Artificial intelligence and automation are generally used to support our staff and business processes, rather than replace human judgement in significant matters concerning an individual.
Our use of technology may change over time. If we introduce automated decision-making of a kind that requires specific disclosure under Australian privacy law, we will update this Policy as required.
5. Orders and payments
Some of our websites allow you to purchase products or services online.
When you place an order, we may collect information needed to process the transaction, fulfil the order and communicate with you.
This can include your name, contact details, billing address, delivery address, products ordered and transaction details.
Payments may be processed by third-party ecommerce platforms, banks or payment service providers.
Depending on the payment method you use, your payment information may be provided directly to the payment provider. We do not necessarily receive or store your complete credit or debit card details.
Information relating to an order may also be provided to suppliers, distributors, freight companies or other service providers where reasonably necessary to complete that order.
6. Marketing and communications
We may use your contact details to communicate with you about our products, services, capabilities, projects, news or offers where permitted by law.
You can ask us to stop sending direct marketing communications at any time.
Marketing emails will generally include an unsubscribe link. You can also contact us directly and ask to be removed from marketing communications. We do not charge you for making an opt-out request.
Stopping marketing communications does not prevent us from contacting you where necessary in connection with an enquiry, quote, order, project, account, warranty, legal matter or other business relationship.
7. Cookies, analytics and similar technologies
Our websites may use cookies, pixels, tags, local storage and other similar technologies.
These technologies can be used for purposes such as:
a) operating website functionality
b) maintaining sessions and shopping carts
c) remembering preferences
d) protecting our websites from misuse
e) understanding website traffic and visitor behaviour
f) measuring website performance
g) improving our websites
h) measuring advertising and marketing performance
i) understanding how people interact with our advertisements
j) showing advertising that may be relevant to particular audiences.
The particular cookies and technologies used may vary between our websites and may change as our websites and service providers are updated.
Depending on the website, we may use services provided by companies such as Google, Meta, LinkedIn, Shopify and other analytics, ecommerce, marketing or technology providers.
These providers may place their own cookies or similar technologies on your device and may receive information about your interaction with our websites.
Information collected through these technologies can include your IP address, browser type, device information, referring website, pages viewed, time spent on pages, links clicked and interactions with website features or advertisements.
Some of this information may constitute personal information depending on the circumstances.
You can generally control or disable cookies through your browser settings. Some of our websites may also provide additional privacy or cookie controls.
Disabling certain cookies may affect the functionality of a website.
Where consent is required by applicable law for particular cookies or tracking technologies, we will take reasonable steps to obtain that consent.
8. When we use or disclose personal information
Because our brands and divisions are operated by the same legal entity, personal information may be used across our business where reasonably necessary for the purposes described in this Policy.
We may disclose personal information to third parties where reasonably necessary to operate our business, provide products or services, complete transactions or carry out the purposes described in this Policy.
Recipients may include:
a) suppliers and manufacturers
b) distributors
c) contractors
d) freight and delivery providers
e) ecommerce providers
f) payment processors
g) banks and financial service providers
h) IT and cybersecurity providers
i) website hosting providers
j) cloud software providers
k) email and communication providers
l) customer relationship management providers
m) analytics providers
n) advertising and marketing platforms
o) professional advisers
p) accountants
q) auditors
r) insurers
s) providers of artificial intelligence enabled software
t) providers of workflow automation and other business software.
For example, information contained in an enquiry may be stored in our email or customer management systems and may be processed using software that helps our staff respond to or manage the enquiry.
Information may also pass between software systems where we use integrations or automation to perform ordinary business tasks.
We may also use or disclose personal information:
a) with your consent
b) for the purpose for which it was collected
c) for a purpose that you would reasonably expect, where permitted by the Privacy Act
d) where required or authorised by law or a court or tribunal order
e) where reasonably necessary and permitted by law to investigate or prevent suspected fraud, unlawful activity, security threats or serious misconduct
f) where reasonably necessary to establish, exercise or defend a legal or equitable claim
g) where otherwise permitted by the Privacy Act
h) in connection with a proposed or completed sale, merger, restructuring or transfer of all or part of our business, subject to appropriate confidentiality arrangements.
We do not sell personal information as a standalone business activity.
9. Overseas service providers
We use a range of business, cloud, software, ecommerce, communications, analytics, advertising and technology services.
Some of these providers, and some of their personnel, infrastructure or subcontractors, operate outside Australia.
As a result, personal information may sometimes be stored, processed, accessed or disclosed outside Australia.
This can occur, for example, when information is handled through cloud infrastructure, email services, ecommerce systems, analytics services, advertising platforms, business software, manufacturing or supply arrangements, or artificial intelligence services operated by global providers.
Likely overseas locations include the United States and countries in Europe and the Asia-Pacific region. The exact countries involved depend on the providers and services being used.
It may not be practicable to identify every country because global providers can change their infrastructure, data centres, support locations and subcontractors over time.
Where APP 8 applies, we take the reasonable steps required by the Privacy Act before disclosing personal information to an overseas recipient. We also take reasonable steps appropriate to the circumstances to consider the privacy and security practices of the service providers we use.
10. Sensitive information
Australian privacy law gives additional protection to certain types of sensitive information.
Sensitive information can include information about matters such as a person's health, racial or ethnic origin, political opinions, religious beliefs, professional or trade association membership, trade union membership, sexual orientation or criminal record.
We do not generally need sensitive information to deal with ordinary enquiries, quotes, orders or projects.
If we do collect sensitive information, we will only do so where it is reasonably necessary for our activities and where we have your consent or another lawful basis for doing so.
Please do not provide sensitive personal information through a general website contact form, chatbot or enquiry channel unless it is reasonably necessary for us to assist you.
11. Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
The measures we use depend on the nature of the information and the systems involved.
They may include:
a) access controls
b) passwords and user authentication
c) security software
d) backups
e) restrictions on staff access
f) staff procedures and training
g) secure cloud and business systems
h) physical security measures
i) the use of established technology and service providers.
No method of transmitting or storing information is completely secure, and we cannot guarantee that information transmitted over the internet will always be free from risk.
If we become aware of a data breach involving personal information, we will assess and respond to it in accordance with our legal obligations.
12. How long we keep personal information
We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, to manage our relationship with you, or to meet applicable legal and record-keeping requirements.
The retention period will depend on the type of information and the nature of our relationship with you.
For example, information may need to be retained for accounting, taxation, warranty, contractual, manufacturing traceability, project history, dispute resolution, insurance or legal purposes.
When personal information is no longer reasonably required and we are not required or authorised by law to retain it, we will take reasonable steps to delete, destroy or de-identify it.
Some information may remain for a period in system backups, archives or logs until it is removed through normal system processes.
13. Accessing and correcting your personal information
You may contact us using the details in section 15 to request access to personal information that we hold about you.
You may also ask us to correct information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.
We may need to verify your identity before providing access or making changes.
There may be circumstances where we are permitted or required by law to refuse access to some information. If this happens, we will provide a written notice setting out the reasons for the refusal and the available complaint options, except where it would be unreasonable or unlawful to provide those reasons.
If we refuse to correct personal information, you may ask us to associate a statement with the information recording your view that it is inaccurate, out of date, incomplete, irrelevant or misleading.
We do not charge a fee simply for making an access or correction request. In some circumstances, we may charge reasonable costs associated with providing access, but any charge will not be excessive.
14. Third-party websites and services
Our websites may contain links to websites, services or platforms operated by other organisations.
We do not control the privacy practices of unrelated third parties.
If you provide personal information directly to another organisation, its own privacy policy and practices will generally apply.
We encourage you to review the privacy information provided by third-party services where appropriate.
15. Privacy enquiries and complaints
If you have a question about this Policy or the way we handle personal information, please contact us.
You can also contact us if you:
a) want to request access to your personal information
b) want us to correct your personal information
c) want to change your marketing preferences
d) have a privacy concern or complaint.
Email: info@adarsh.com.au
Phone: (08) 9209 3866
Primary business address:
6 Crocker Drive
Malaga WA 6090
Australia
Additional business location:
395 Victoria Road
Malaga WA 6090
Australia
If you make a privacy complaint, please provide enough information for us to understand the issue, investigate it and respond to you. We may contact you if we need further information.
We will acknowledge your complaint, investigate it and usually provide a written response within 30 days. If we need more time, we will let you know and explain why.
If you are not satisfied with our response after giving us a reasonable opportunity to address the complaint, you may be able to make a complaint to the Office of the Australian Information Commissioner, referred to as the OAIC.
16. Changes to this Privacy Policy
Our businesses, brands, websites, products, services and technology change over time.
We may update this Policy from time to time to reflect changes to our practices, operations, technology or applicable law.
The date at the beginning of this Policy shows when it was last updated.
Where this Policy is made available as a PDF and linked from multiple websites operated by us, the current version available through those websites is the current version and supersedes earlier versions.
This Policy applies to the brands, trading names, divisions, websites and services operated by us from time to time, whether or not every individual brand or website is specifically named in this document.